Terms and Conditions
Please note that we will only process returns, replacements and refunds for Products purchased at this Webstore only. If you purchased our products from some other webstore or distribution channel, please follow the applicable seller’s return policy.
All refunds will be made by crediting the payment card originally used for the original purchase, unless otherwise explicitly agreed in writing.
Cancelling and returning your order
For all Products ordered from Webstore you have a right of return and refund during a withdrawal period 14 days after purchase.
All products should be returned unused and in their original packaging. To ensure that your return will be processed correctly and as swiftly as possible, you must contact us within agreed period.
Note that we will not refund the return delivery costs except in case of defective product or faulty delivery.
Our goal is to ensure complete satisfaction with our products.
We take great care in packaging your order for a successful delivery but unfortunately accidents can happen.
Should any product arrive damaged or imperfect, please get in touch with us within three days of arrival of the package.
If you have any questions please feel free to contact one of our friendly member at email@example.com (9am to 5pm Monday to Friday).
Feel free to contact us if you have any query by sending us an email to firstname.lastname@example.org, click ‘Chat with Ummi‘ at the bottom right green icon, or call us at +6019-9410905
LUXURY KITCHEN TRADING (KT0489824-K)
579 KM 3 Lorong Masjid Padang Bongor, Jalan Pengkalan Chepa, 15400 Kota Bharu, Kelantan, Malaysia
LE CREUSET is proud of the workmanship in its products and guarantees its enamelled cast iron cookware, from the date of purchase, for the lifetime of the original owner, whether a self purchase or received as a gift.*The lifetime guarantee covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product.
STAUB has a lifetime warranty for domestic use against defects in manufacture and materials. The warranty applies from the date of purchase. When you buy Staub, you know your product is covered for any faults during the lifetime of the product. Under the lifetime warranty, Staub will repair your item where possible, or replace on a like for like basis.
EXCLUSIONS TO THE STAUB LIFETIME WARRANTY ARE:
We will do our best to assist you to make a claim.
- Wear and tear through normal use
- Damage caused by misuse or abuse of the product
- Commercial use
- Accidental damage
- Discolouration and / or mis-shaping of the product by overheating
- Products that specify a limited duration of the warranty on the product packaging
- Products with non-stick coatings
- Products with wooden parts
- Rubber seals / rings (for pressure cookers)
- Failure to adhere to ZWILLING guidelines for general care and use for products
Established since 2017. We specialize in cookware and dinnerware. We only sell 100% Authentic mainly from Europe. Only first quality item unless stated.
We offer FREE COURIER for all deliveries within Semenanjung Malaysia.
SABAH, SARAWAK & WILAYAH PERSEKUTUAN LABUAN
Sabah, Sarawak and Wilayah Persekutuan Labuan, flat rate postage charge RM75 for each cast iron. Stoneware items will be re-calculate base on volumetric estimation. Please click ‘Chat with Ummi’ to get an estimation before you place an order. Even though you already placed an order, we have the right to cancel or amend it after that.
DURATION OF COURIER
We aim deliveries within 7 to 21 working days during MCO via Easyparcel PGEON. Usually your item will arrive earlier than that.
CLICK & COLLECT
Klang Valley, click & order before 12:00 pm, you can come and collect the item on the SAME DAY at our warehouse Seksyen 28 Taman Alam Megah, 40400 Shah Alam, Selangor. Please leave a message at ‘ADD NOTE’ at the checkout if you like to collect the item and we will provide the instructions for the collection. Next working day collection for the order after 12:00 pm also you need to leave a message at ‘ADD NOTE’.
RUNNER (GRAB | LALAMOVE | ETC)
Runner can be arranged at CUSTOMER COST as we did not cover the cost unless stated in any of our promotion (GRAB or Lalamove). SAME DAY runner for an order before 12:00 pm. Next working day for an order after 12:00 pm.
SHIPPING TO OTHER COUNTRIES
Please click ‘Chat with Ummi’ to get an estimation for a shipping to other countries. We have experienced sending items to Brunei, Qatar, Singapore, South Korea, UAE with no issue at all.